How to schedule appointments and updates in the app

Effective Feb. 1, 2018, we will no longer accept the following updates by phone, email or text, which means all scheduling updates will need to be entered into the app. 
  • Scheduled time
  • First Few Unable to schedule notifications 
See below for detailed instructions on how to update appointments via the app.
If you were able to schedule, please follow the instructions below.
  • Click "Schedule Now"
  • Click "Enter Date and Time"
  • Enter the day and time you will be onsite
  • Click "Done"
If you were unable to schedule, please follow the instructions below.
  • Click "Schedule Now"
  • Click "Unable to Schedule"
  • Select the most accurate option
If you are having technical difficulties or you remain unable to reach the onsite contact after making three calls within six hours, you may reach out to Looker Support.
*When attempting to reach the onsite contact, please be sure that none of the calls are placed within an hour of each other.
Was this article helpful?
12 out of 15 found this helpful
Have more questions? Submit a request


  • Avatar
    Lyle DeBernardi

    These articles are straightforward simple and provide the basic knowledge and know-how to get the job done.