Although our Lookers work very hard to make sure that the information they report to you is accurate and complete, we do not guarantee any particular part of the report because the person making the observation is not an expert of any kind and is not permitted to provide any personal opinions on the quality of an item.
In addition, because we typically do not take possession of the item or property, we have no control over substitutions or changes that could possibly occur after the inspection is complete.
*If you have any questions or concerns, or would like to discuss this further, please feel free to reach out to our Customer Support Professionals for assistance. We're here to serve you seven days a week. Simply call 855-265-5665 or send an email to firstname.lastname@example.org.