Door Hanger/Confidential Document Delivery Look Instructions

These Looks involve delivering a document/notice to the door of a property owner. The document will be provided to you electronically in the email when you are assigned the Look. You will need to print and place the document(s) in an envelope prior to traveling onsite. This Look does not require successful contact while onsite, but an attempt should be made. Below is a step-by-step guide to give you a better idea of what to expect. 

  • Print attached documents, review pages 1 and 2 for instructions. (do not deliver these)
  • Place all additional pages of the printed document (pages 3 and 4) in an envelope. The notification letter must be sealed in a security white envelope (non-transparent) marked CONFIDENTIAL FOR: customer and/or co-signers name. Use blue or black ink only to write on the envelope. Do not use red ink or write anything else on the envelope.
  • Travel to the address listed in the Look details and attempt to deliver the document in person. If a "Private Property" or "No Trespassing" sign is posted at the property, do not enter the property or attempt to deliver. Please call WeGoLook while on-site to advise. 

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There are two types of these orders which have two different end results if no contact is made so please read all documentation thoroughly prior to travel. Failure to do so could result in non-payment.

 


Auto:

  • If a vehicle is listed as the collateral and no contact is made, the instructions will clearly state that the letter IS to be left at the property on the front door if accessible or gate/mailbox.
  • Do not place the envelope in the mailbox. Take a photo of the taped envelope. 
  • Capture photos validating the address and property of the delivery location, must include full view photo of the house. Do not take photos of the onsite contact or anybody else.
  • A photo of the vehicles with the license plates visible is required. If not present, take a photo of the driveway.cars.jpg

Mortgage:

  • If an address is listed as the collateral and no contact is made, the instructions will clearly state that the letter IS NOT to be left at the property on the front door or anywhere else.
  • Take the document with you to be destroyed. Take the necessary photos and submit.
  • Capture photos validating the address and property of the delivery location, must include full view photo of the house. Do not take photos of the onsite contact or anybody else.

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DO NOT LEAVE THE DOCUMENT IN ANY OF THE FOLLOWING SITUATIONS, REGARDLESS OF THE TYPE OF ORDER YOU HAVE BEEN ASSIGNED:

  • The address does not exist and you have already called Customer Support for assistance
  • No apartment, lot or room number is listed ON the document when you arrive to such property and you have already called Customer Support for assistance
  • You are unable to access the property for any security reason
  • You are informed that the borrower no longer lives at the address
  • The address is a secure location without access to the front door of the exact address
  • You are asked to leave the property or asked not to photograph the collateral-call Customer Service while still in the area as photos of nearby street signs and street views will be required
  • If a "Private Property" or "No Trespassing" sign is posted at the property or a dog is unsecured

**In these situations, take photos to describe the location and why the document cannot be delivered. State the results in the description and notes section of the app. Take the document with you to be destroyed.  DO NOT leave the document in these situations. Call Customer Support should you have any questions regarding these situations.

 

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