What to do when a Look disappears

If you have accepted a Look through the WeGoLook mobile app and it is not showing up or disappears from your dashboard, there are some things you can do to resolve the issue.

First, it's important to understand that these issues can be due to a wide range of reasons, which means that not all cases can be resolved in the same manner. However, if you're experiencing issues please try the steps below before calling Looker Support.

I accepted a Look but it disappeared from my Looker dashboard.

In most cases, you may resolve this issue by turning off your device and/or reinstalling the app. However, there are times when these steps do not resolve the issue due to a software problem on your individual device. If that is the case, you may need to perform a hard reset of your mobile device. Instructions vary by phone so please check with the manufacturer of your device for detailed instructions.

*Our Looker support professionals are here to serve you seven days a week. If you have any questions or concerns, please feel free to reach out to Looker Support at 405-512-5395 or lookersupport@wegolook.com.

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