The moment you realize that you are receiving notifications for Looks via email, but are not receiving them through the WeGoLook mobile App, you should first complete the following troubleshooting steps:
- Always try clearing your cache, cookies, and history first.
- Always try closing out of the application and power cycle the device. This is helpful with any computer or mobile device.
- Make sure you have access to the internet
- If you are using Wi-Fi, please turn off the Wi-Fi and try connecting to your cellular network. Alternatively, if you are using your cellular network, please attempt to connect via Wi-Fi and go through all troubleshooting steps once more.
If the issue persists, please reach out to Looker Support for assistance.